Conflict First Aid by Nancy Radford

Author:Nancy Radford
Language: eng
Format: epub
Publisher: Business Expert Press
Published: 2017-03-18T04:00:00+00:00

Figure 8.5 When You Are in the Wrong

ABC When Trust is Broken

Like a hand-knitted sweater, trust takes many actions to create, but a single snag can unravel the whole garment. The sooner you act to stop the damage, the better.

A. Acknowledge that something is wrong. Admit your part. Apologize for any action that hurt the other. Ask what you can do to put things right. Accept that the other may not be ready to heal or forgive. Act as though you can be trusted.

B. Believe the other acted from an unsatisfied need. Behave as though you want to repair the relationship. Build on common values.

C. Care for the other. Beconsistent. Clarify your intentions. Have compassion for yourself and the other involved. Choose your path wisely.

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